VSA is a highly respected local social care charity that has been supporting the people of Aberdeen and the North East of Scotland for over 155 years. Our mission is to provide the best of care to enable the best of lives, helping individuals and communities to reach their full potential. We offer vital support and services to people of all ages, focusing on their physical, mental, emotional, and social wellbeing through a range of residential and outreach programs.
Join Our Team:
Working in social care is a deeply rewarding career, where you can make a significant difference in the lives of vulnerable children and adults. At VSA, we are seeking motivated and compassionate individuals to join our dedicated teams.
We are excited to announce an opportunity for an experienced Business Analyst to join our growing Business Systems Team. As we continue our transformational digital journey, we are expanding our team to achieve even more for our organisation. This additional position is crucial for enabling VSA to move forward with its transformation programme. We are looking for a dynamic and enthusiastic Business Analyst to help us reach our goals. The role involves understanding existing processes, identifying solutions, and implementing them through effective stakeholder engagement.
About You:
You will be a self-driven individual with a get it done mentality, that has a passion for helping organisations solve complex business and technology problems.
You will need to be a confident communicator with strong influencing, negotiation, and problem-solving skills, and have worked in a Business Analyst role.
This role will suit an individual who is keen to help make a difference and help drive efficiencies in a non-profit organisation.
Salary: £40,000 per annum
Location: Aberdeen (VSA HQ, Castle Street)
Hours: 35 per week
Work Pattern: Monday-Friday (combining onsite and home working)
We offer our Employees fantastic benefits including:
- Company pension
- Employee assistance programme
- Generous annual leave
- Refer a friend programme - Receive £225 when you introduce a family member or friend to VSA,
- Investment in your personal development and career through our learning and development programmes,
- Access to our employee discount scheme
Purpose of Job:
The purpose of the Business Analyst role is to enable change at VSA by analysing our processes, defining our needs, and recommending solutions that deliver value to our stakeholders.
The Business Analyst will help bridge the gap between IT and the rest of the organisation and ensure we can articulate our needs and the rationale for change, and then help design and describe the solutions that deliver the most value.
Main Duties/Responsibilities:
• Understanding business needs and processes across the organisation
• Business process modelling and improving business processes, consulting with the business stakeholders to understand and evaluate the impacts of change, documenting as is/to be process models
• Gathering, identifying, and documenting business requirements using a variety of proven business analysis methodologies
• Apply appropriate analytical methods and techniques, to shape and define business solutions (eg. processes and operational changes), documenting them in accordance with agreed format and quality standards
• Document and articulate the impact of proposed solutions on benefits, costs and risks, in order to inform project and business decisions
• Work effectively with implementation partners to scope, implement, test and deploy solutions to business problems
• Supporting business transition and helping to establish change
• Developing effective working relationships with internal stakeholders and end users to ensure involvement, engagement and buy-in throughout the programme of change
• Assisting in the preparation and delivery of training and reference material on the new processes and software systems
• Assist in the post go-live support of the systems and ongoing continual improvement
• Any other task that was reasonable and within the post holder’s capabilities
Qualifications/Training/Education:
Essential:
• Good standard of education at HND or Degree Level in a relevant subject or relevant proven experience
Desirable:
• Relevant degree and/or any relevant Business Analysis certifications eg CBAP, BCS Diploma in Business Analysis
Experience:
Essential:
• Business knowledge – broad awareness of all business functions
• Proven business analyst experience, working on large complex projects, with a track record of successful business change and improvement projects
• Systems analysis and implementation experience
• Complex stakeholder management experience, creating effective relationships
• Dealing with 3rd party providers and getting the best value from business systems
Desirable:
• Knowledge of business systems such as Salesforce CRM and Oracle NetSuite
• HR system implementation experience
• 3rd sector experience
• Project management experience
Key Skills/Aptitudes:
Essential:
• Excellent oral and written communication and active listening skills
• Interpersonal and consultative skills
• Facilitation skills
• Analytical thinking and problem solving
• Able to use different techniques to elicit and capture business requirements, understanding which are best suited to a particular need
• Being detailed orientated and capable of delivering a high level of accuracy
• Organisational skills
• Cost benefit analysis
• Requirements engineering
• Process modelling
• General understanding of project methodologies and approaches.
Personal Qualities:
Essential:
• Reliable
• Self-motivated
• Innovative and critical thinker
• Relationship management